FAQ

Product Information

How are She’s Linen products made?

All items are crafted in our family-owned studio in Transylvania, in small batches, using certified European linen. This approach allows us to control the whole making process and quality, while avoiding overproduction and waste. Our facility has achieved an A rating for social standards, in an independent audit based on the BSCI Code of Conduct.

How do I find my size?

Find our Size Guide on each product page by clicking ‘CHECK SIZE GUIDE’ above the ‘Add to Bag’ button. More sizing advice is available here.

Is customization possible?

Currently, we only offer item shortening as a customization service. Find details about it here, and subscribe to our Newsletter to be informed when other options become available.

The product I want is no longer available. What can I do?

Email us at hello@sheslinen.com and we’ll be delighted to let you know when we make it again.

Orders & Payments

How do I place an order?

Orders can only be placed through our website (no phone or email). You don’t need to register to shop at sheslinen.com, though creating an account allows you to track current and past orders.

Which payment methods do you accept?

We currently offer online payment options only (no cash on delivery). We accept Visa, Visa Electron, MasterCard, and Maestro cards. Payments are securely processed by our partner MobilPay – your bank details are never stored on our website.

How secure is shopping on www.sheslinen.com?

We use MobilPay’s secure checkout system and SSL encryption, the most widely accepted Internet security standard, to protect your payment information.

How will I know if you have received my order?

You’ll receive an order confirmation email shortly after your purchase.

Can I change or cancel my order?

Yes, within 2 hours of placing your order. Please contact us at hello@sheslinen.com.

Shipping & Delivery

Do you ship to my country?

We currently ship to most EU countries. To check availability for your specific location, email us at hello@sheslinen.com.

When can I expect to receive my order?

All items require 2-4 working days for finishing touches before shipping, as part of our responsible making process. To this, you should add the delivery times: 1-2 working days for Romania and up to 7 working days for Europe.

I have added the incorrect shipping address, can I change it?

Yes, if your order hasn’t shipped yet. Contact us at hello@sheslinen.com to update your address.

Returns & Exchanges

I want to return my purchase. What do I do?

Please email us at hello@sheslinen.com and we’ll provide instructions on where to send your package. We accept returns within 14 days of receiving your order. Items must be unworn, unaltered, unwashed, and in their original condition. You’ll be responsible for the return shipping costs. Also, please note that the original shipping costs won’t be refunded and that customized products are not eligible for returns or exchanges.

Can I exchange my item?

We’re happy to exchange your item for a different size or color if available. For a different style, kindly place a new order on our website. The return shipping costs will be your responsibility. Customized products are not eligible for exchanges.

How long does it take for me to get a refund?

Once we receive your return, we’ll process your refund within 14 days to your original payment method. The exact timing may vary depending on your card issuer. Please note that original shipping costs won’t be refunded.

I have received a faulty or incorrect item. What can I do?

Contact us at hello@sheslinen.com – we’ll take care of everything, including return shipping costs, and offer you a repair, replacement, or refund.

Other Questions

Do you offer gift wrapping or messaging?

All orders come beautifully wrapped, and we can include a personal message for the recipient – just add your note in the Order Notes field during checkout.

Do you offer any discounts?

We choose not to offer discounts. Instead, we provide fair prices year-round that reflect our commitment to skilled craftsmanship and responsible production, from field to closet. Occasionally, we offer samples and imperfect items at reduced prices.

How do I update my account information?

Log in to your account by clicking the account icon at the top right of our website. Here, you can update contact details, modify billing information, and change delivery preferences.

What if my question isn’t covered?

If you can’t find the answer you’re looking for, reach out to us at hello@sheslinen.com. Our team is happy to help with any additional questions or concerns.

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