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We deliver to most EU countries using Fan Courier (our standard shipping method for Romania) or Cargus (also for Romania, available upon request), and GLS (international), Monday to Friday. Check availability for your location by emailing hello@sheslinen.com. Deliveries go to the address you provide, so please ensure it’s accurate and complete. We can’t deliver to hotels or P.O. boxes, and we’re not responsible for shipping issues caused by incorrect address information.
Following the email confirmation that your order was dispatched, shipping normally takes:
Shipping is free for orders over 590 lei in Romania and orders over 350 EUR in Europe. All other orders are subject to a shipping fee, which varies from 4 EUR to 19 EUR, depending on the destination and the size and weight of the package. Shipping fees are not included in the price and will be added to your order during the check-out process before the purchase.
If you are not fully satisfied with a product and would like to return it, please email us at hello@sheslinen.com, and we’ll provide instructions on where to send your package. We accept returns within 14 days of receiving your order. Items must be unworn, unaltered, unwashed, and in their original condition. You’ll be responsible for the return shipping costs. Once we receive your return, we’ll refund your payment method within 14 days and notify you by email. Please note that original shipping costs are not refundable, and we cannot refund lost or damaged packages. Please also note that customized items are not eligible for return or exchange.
We’re happy to exchange your item for a different size or color if available. For a different style, please place a new order on our website. To initiate an exchange, contact us at hello@sheslinen.com. Kindly note that return shipping costs will be your responsibility and customized products are not eligible for exchanges.
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