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Deliveries are carried out by DHL Express (internationally) or Fan Courier (within Romania), Monday to Friday. The delivery is made to the delivery address indicated by the customer, being specified that deliveries cannot be made either to hotels or P.O. boxes.
Following the email confirmation that your order was dispatched, shipping normally takes:
Within ROMANIA: 1-2 working days
Within the EU and the US: 1-2 working days
To the rest of the World: up to 5 working days.
Shipping is free for orders over 490 lei in Romania and orders over 200 EUR in Europe and the US.
All other orders are subject to a shipping fee. The shipping fee differs from 17 EUR to 70 EUR, depending on the destination and on the size and weight of the package. Shipping fees are not included in the price and will be added to your order during the check-out process before the purchase. If you choose to pay with cash on delivery, which is an option in Romania, a cash reimbursement fee of 7,34 lei will be added to your transportation cost.
Please make sure to provide accurate and complete information concerning the delivery address. We do not take responsibility for incorrect shipping information.
Within the European Union, no duties or taxes will apply. Certain countries outside the European Union may be subject to additional taxes and duties upon reception, which will rest with the customer. We recommend that you contact your local customs office for information before placing your order.
If you are not fully satisfied with a product and would like to return it, please notify us by email at firstname.lastname@example.org.
We accept returns within 14 days of receipt. Returns received outside this time frame are not to be accepted. The customer is responsible for the cost of returning the item(s). We can, however, assist you in the process, by sending the courier to your door, at your request.
Items returned must be in original condition, unworn, unaltered, and unwashed. We reserve the right to deny a refund if the item(s) returned are not in original condition. Please note that customized items are not refundable.
The refund will be issued to the credit card used for the order, within 72 hours after receiving your returned articles. If the payment was made in cash, which is possible only in Romania, we will need a bank account number and the account holder’s name.
Lost or damaged packages will not be refunded.
Please note that shipping costs and international customs taxes and duties will not be refunded.
You will receive an email notification when your order has been refunded.
For any further questions regarding our Return Policy, please contact us at email@example.com.
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