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This website is operated by Stil Aura, a Romanian company based in Baia Mare (48 Regele Mihai I Blvd). We’re officially registered (Trade Register no. J24/425/1999, VAT no. RO 12129190) and further referred to as “She’s Linen” or “we.”
The Terms and Conditions below apply to all orders placed with She’s Linen. Please take a moment to read through them before shopping with us – placing an order means you’re agreeing to these terms. We occasionally update them, so we recommend checking this page before each purchase to stay informed of any changes.
All items listed on our website are crafted in our family-owned studio and available in small batches. Please allow 2-4 working days for finishing touches before shipping.
Currently, we only offer item shortening as a customization service. Find details about it here, and subscribe to our Newsletter to be informed when other options become available.
Orders can only be placed through our website (no phone or email). Once your order is placed, you’ll receive a confirmation email from us. You can change or cancel your order within 2 hours after placing it, by emailing hello@sheslinen.com. When we ship your order, you’ll get a shipping confirmation email with your tracking number. If we are unable to process your order for any reason, we’ll let you know promptly and refund the applicable amount.
We currently accept online payment methods only (no cash on delivery). Payment can be made by any major credit/debit card: Visa, Visa Electron, MasterCard, or Maestro. Payment is processed by our partner MobilPay, known for their robust payment protection solutions. Transactions occur on a dedicated page managed by MobilPay. Your payment information is handled safely, and sheslinen.com does not have access to your bank account details.
We deliver to most EU countries using Fan Courier (our standard shipping method for Romania) or Cargus (also for Romania, available upon request), and GLS (international), Monday to Friday. Check availability for your location by emailing hello@sheslinen.com. Deliveries go to the address you provide, so please ensure it’s accurate and complete. We can’t deliver to hotels or P.O. boxes, and we’re not responsible for shipping issues caused by incorrect address information.
Following the email confirmation that your order was dispatched, shipping normally takes:
Shipping is free for orders over 590 lei in Romania and orders over 350 EUR in Europe. All other orders are subject to a shipping fee, which varies from 4 EUR to 19 EUR, depending on the destination and the size and weight of the package. Shipping fees are not included in the price and will be added to your order during the check-out process before the purchase.
No duties or taxes apply within the European Union.
If you are not fully satisfied with a product and would like to return it, please email us at hello@sheslinen.com, and we’ll provide instructions on where to send your package. We accept returns within 14 days of receiving your order. Items must be unworn, unaltered, unwashed, and in their original condition. You’ll be responsible for the return shipping costs. Once we receive your return, we’ll refund your payment method within 14 days and notify you by email. Please note that original shipping costs are not refundable, and we cannot refund lost or damaged packages. Please also note that customized items are not eligible for return or exchange.
We’re happy to exchange your item for a different size or color if available. For a different style, please place a new order on our website. To initiate an exchange, contact us at hello@sheslinen.com. Kindly note that return shipping costs will be your responsibility and customized products are not eligible for exchanges.
We use personal information to process and fulfill your orders and to notify you of your order status. We are committed to handling all personal information with the greatest care. Please read our full Privacy Policy here.
Our liability concerning any product acquired on our Website is strictly limited to the purchase price of that product. We will not be liable for any indirect or accidental damages, regardless of origin. While we take great care in presenting our products, some inaccuracies or typographical errors may occasionally appear on the Website. We cannot guarantee that the colors of the products on our Website will be true to life. This depends partly on the color settings of your monitor and computer.
We will seek an amicable solution for any conflict that might arise between She’s Linen and its customers. However, if this is not possible, the litigation will be subject to the exclusive jurisdiction of the courts of Romania.
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